Terms and Conditions

Clients attending the practice for the first time are expected to arrive early to complete the necessary documentation before treatment can commence.
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Sessions are approximately 45 minutes long, during this time a full evaluation will be performed and treatment provided.
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While there is over 30 years’ experience among the practitioners, when faced with more complex cases, we may occasionally call on one another for assistance to ensure that we provide an accurate evaluation and the best care.  

Appointment notifications are sent out either via email or text message in advance.
 
Should you not receive any notifications the day before your scheduled appointment, please contact the office to confirm the date and time of your appointment.

Please note that we are a cash practice, therefore clients are expected to pay on the day of treatment.
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Payment can be made by card or in cash. Should you wish to make payment via EFT, you will be expected to bring along proof of payment on the day of treatment.
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Please note that further treatment will be suspended if there is outstanding money on your account.

To cancel or reschedule an appointment, we require at least 12 hours’ notice either telephonically, via email or WhatsApp.
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If less than 12 hours’ notice is given and we are unable to fill the spot you will be liable for the consultation fee of R300.
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If we cancel:

If we have to cancel a scheduled appointment, we will either book you in with another physiotherapist of your choice depending on availability or reschedule your appointment.

Should you arrive late for your appointment but within the appointed time slot, you will only be treated for the remainder of the time but will still be liable for the full cost.
Clients will also be liable for the full cost should the appointment be missed entirely and without prior notification.